FAQ
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How long does a bond clean take?
The service time can vary between 3 and 10 hours depending on your property size and condition. We offer time schedule that suits your best convenience.
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Will any additional cost occur during the cleaning?
No. Once you accept the final quote from our service team on the cleaning day, any additional cost is not charged during the cleaning. The final quote is the money that you are paying for.
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What if your cleaning is not up to the real estate or property manager’s standard?
We offer full 7 days guarantee which means if your real estate or property manager is not satisfied with our cleaning service, we go back to rectify ASAP (normally within 48hours) with no additional cost.
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What happens if something is damaged during the clean?
One Stop Property Service is fully insured. Any damage caused by us will be repaired professionally. However, if any damage is noticed before start cleaning, please note that it is our policy that we do not clean any damaged items. A note will be left with any areas we believe to be damaged.
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Anything I need to be aware before your cleaners come?
We require the electricity is connected. So please make sure that the power is not disconnected until we finish the clean. Also, please ensure that the property is fully vacated the proposed cleaning date except furnished property.
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Do I need to provide my car park?
Yes, we have to be provided the car park or visitor car park for bringing up the machines and cleaning equipment.  If your car park cannot be provided and only pay car park is available, the fee for the car park will be added to your cost.
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If I can not attend the property on the day of the cleaning, can you still do the clean?
Yes, as long as you are happy to leave the key somewhere safe. We can leave the key in the same place upon completion.
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Can you collect the key from my agent and return it to after cleaning?
Yes, if your agent is within same suburb, we can do it without travelling fee. Otherwise, additional travelling cost will be applied depending on the distance.
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Do I need to supply any equipment or chemicals?
No, our service teams always bring their own equipment and chemicals without any extra charges.
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What are payment options?
Preferably we accept cash or bank transfer. Cash payment is made directly to our service team at the beginning of the service. For bank transfer, we require to make a payment at least 2days prior to cleaning date due to the time to clear. A receipt will be provided upon payment.
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What if I need to cancel or reschedule my booking?
Please note that the minimum rescheduling or cancellation notice period is 24 hours. Late notice of rescheduling or cancellation will be charged $100.00

Please, feel free to get in touch with us.

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